Patient Information

Need help understanding the care you need? Medical Associates has resources available, including a 24-hour Help Nurse, online medical records, and other patient resources to help you get the best care possible.

Billing Questions or Payments:

If you have questions regarding your account or if you would like to make a payment, please contact our Customer Service staff at the following telephone numbers or by email at CustomerService@airzona.net:

Monday through Friday
8:00 am - 5:00 pm
563-584-4475 or
800-648-6868 toll free

Business Office

Location:

The Business Office is located at both the East Campus (1000 Langworthy) and West Campus (1500 Associates Drive) of Medical Associates Clinic in Dubuque.

Care Credit

Do you need help paying for out-of-pocket expenses not covered by medical insurance? CareCredit is a healthcare credit card designed for your health and wellness needs.

Insurance Processing:

Medical Associates Clinic will file insurance claims directly to insurance carriers, or assist in getting the correct information to file claims. The staff also work with insurance carriers to insure that patients receive timely and appropriate reimbursement. Please refer to the following phone numbers:

Blue Cross/Blue Shield/Commercial:
563-584-4475

Disability
563-584-4135

Medical Associates Health Plans Claim & Benefit Inquiries
563-584-4885
800-821-1365 (toll free)

Medicaid - Iowa/Illinois/Wisconsin
563-584-4161

Medicare
563-584-4187

Past Medical History
563-584-4176

Pre-Employment
563-584-4173

Workers' Compensation Billing
563-584-4177